Integration - Causal Chains and Strategy Essay Example | Topics and Well Written Essays - 1250 words

Integration - Causal Chains and dodge - Essay ExampleThis improvement ordain be caused due to the increased employees professionalism and their motivation. Thus, TCCB customers will be cheerful with an excellent service. Customers satisfaction will lead to improved loan and deposit balances, and non-interest income. Also, satisfactory customers will advertise TCCB to other people because of its excellent service and broad assortment of products (new loans, etc.).The 3rd scope Customers satisfaction and retention will be also increased due to make thank you calls and providing cards to new and existing customers. Having TCCB cards customers will come again to the TCCB, thus will be increased customers retention. Finally, TCCB will improve its loan balances, deposit balances, and non-interest income.While evaluating the military capability of the balanced scorecard approach between two categories of branches A-E and F-J, it was obvious that the first category (A-E) demonstrated oftentimes better financial results than the second category (F-J).According to the data presented in Table 3, all branches that had utilize the BSC except E, demonstrated financial increases in loan balance, deposit balance and non-interest balance. While the branches F-J also sport demonstrated financial improvements for one year of performance, these improvements were hardly noticeable. In 2001, F branch demonstrated descend ($1 mln) in deposit balance comparing with the previous financial year performance of G branch in loan balance did not change for one year and branch H have demonstrated decrease ($3 mln) in noninterest income (Albright, Davis, Hibbets 2001, p.59). The branches that applied BSC demonstrated only increases in loan balance, deposit balance and noninterest income there were no decreases in terms of financial performance. While the financial improvements were performed by A-E