Interpersonal Communication for KFC - MyAssignmenthelp.com

Question: Discuss about theInterpersonal Communication for KFC. Answer: Introduction One of the most important instruments for the organization is business communication; business communication assists to convey convenient information at workplace for the workers who working there. To move company toward the growth and path of sustainability healthy communication system is must for this. Because of this whenever the organization develops effective communication system the information floats in such a systematic manner that the working atmosphere in organization runs in properly. If a company finishing the work successfully and timely that's indicates that company will be going in right direction to progress and sustain in market. The description pertaining to developing effective business communication this will assist the organization to give a direction of resolve the issues associated with communication. For the organization working in competitive environment it is important for the company to take in consideration to make more effective communication system this system will help company to maintain the internal morality and behavior in business. If we take an example of KFC effective communication system in this organization will be explained. The big reason why KFC has been chosen as the benchmark because at KFC then most important feature is the coordination and communication between the worker working in organization. Diagnosis and Reflection Interpersonal communication is not only exchange of verbal message but also the communication is possible by body language, facial expression, gestures. To make the working of any organization smooth and effective. KFC where approx 375,000 employees are working are approx 36,900 locations. The journey from a normal restaurant to a world fame food chain needs a great coordination and proper communication. A systematic and well planned communication system is required to manage such type of huge number of employees proper flow of communication is to be maintained. A proper chain of communication is maintained at KFC as when we place our order to an individual counter he pass the order to other person in the kitchen area (Aina Verma, 2013). Although all this is done online than also for confirmation and double check assurance a direct communication is done between the order sender and the order receiver. This has its Owe system of communication among all the working employees. The KFC management is facing internal communication problem, this was my finding from the information I gathered information, when I visited KFC for my internal survey and to gather some information related to the communication system, which they followed at their work place (Waldron Jacobs, 2015). The organization is trying to find solution for the internal problem at their work place. The diagnostic tools like Johari window model, communication style questionnaire, assertiveness questionnaire, interview method and gathering the information from the employees at the work station were used by me in order to collect information about the communication problem which the organization was facing (Rasheed, 2015). The Johari window model is a technique in which self awareness improved as well as understanding between individual and a group is improved (Bartlett, 2012). In the 1955, American psychologists Joseph Luft and Harry Ingham invented the Johari window model. It was published in pr oceeding of the Western Training Laboratory in which was further expanded by Joseph Luft. Assertiveness Questionnaire it inform us that one should stand up for his right in the manner that it does not hurts others and their rights (Schanding, Nowell Goin-Kochel, 2012). Once the information is collected in relation with Johari Window. Two questionnaires were with the concept of Johari Window data these were communication style questionnaire and assertiveness questionnaire. To know the feelings, thoughts, needs and opinion of the employees the Assertiveness questionnaire was prepared. The questions were so prepared that the employee answers give us the data as desired. The problems and issues of the employees while working with KFC are reveled with the data of assertiveness questionnaire. This data was forwarded to the management as to consider it and make decision for the improvement in the work station (Schtzeichel, 2012). To know the preference of the employees regarding the style of communication at the work place another survey with the help of Communication style questionnaire. As a result of the data collected from Communication style questionnaire there will be a proper communication among the employees. With the help of the two questionnaire information related to the communication perceptions of the employees at the work place were known (Ceravolo et al., 2012). In interview method information was gathered from all the employees. This information as related to the internal communication at KFC. Certain points were highlighted by the employees, with the improvement in which the communication would strength (Dubinskiy, 2017). Literature Review One of the most important feature associated with any organization is communication with the help of this work process on the work place can be drive in proper way. In order to complete the work and develop suitable sets of information this communication provided a set of structure to employee and ensures them in systematic order. Some of the issue could be diagnosis with the help of this instrument. In an organization like KFC it is necessary to take step to resolve all sets of issues which could affect company. This type of diagnosis assist to judge the various structures which are effecting on the employee mindset , and helps to understand the way which this issue can be resolved (Duddle Boughton, 2009).It has been observed, from the information gathers from employee thatfrom last 4 years the employee who has been in managing the work facing the challenges to interacting with customer, who are managing billing counter. As the time change the way of living, the mentality of people s also changing. In today's scenario people want that the person to whom they interactingshould assist them to manage his order as well as they expect that person should provide appropriate feedback also. It has been observed that the employee of KFC who managing the billing counter have facing problem in order to provide proper set of information which he get from organization related to the product and services. By applying the diagnostic tool on KFC it has been observed that due to lack of appropriate trainingprovided to the employee of the organization the employee facing the issue of developing the interpersonal skills. It had been analyzedwith the help of diagnosis tool that the employee of KFC were not follow the process which he have to do as well as not able to delivering all set of information pertaining to his work. It is been observed on work place that the employee who is working on executive level is deciding that who will do which work that mean there is no support pr oviding from the upper managerial level to the employee (Shirren Phillips, 2011). With the help of diagnosis tools it has been observed that there is no meeting organized of the employees in order to explain their roles and responsibilities that whom have to do which work.Therefore, it has been analyzed that effective set of communication strategies are to implement at the employee workplace just to remove the communication issue facing by the employee of KFC , that could ensure to manage the work properly and interaction with the customer working at the workplace .KFC could adopt various strategiesas to sort out the hurdles of communication which are affecting the thoughts of customer as well as employee workings on work place (Sveva, 2015). The strategies which are adapted by KFC to resolves the issues are: One of the most effective strategies that could help in developing interpersonal skill of the employee working at work place is training. It is necessary that in training proper informationshould be provided in order to treat the customer coming at the workplace. Training will assist and assure to the employee that he has the full knowledge of product and services and have all information related to his workplace, which he availed by the organization (Johnson, LaBelle Waldeck, 2016). Training also assist employee to raise his confidence level in work place in order to solve their queries and it also assure to give better support to manage the work in proper way. Another most important aspect that helps to solve communication issuesin KFC is a Meeting. It is been necessary that management should organize meeting for all employee and have one on one interaction with all in order to inform about these roles and responsibilities in organization on individual basis (Vangelisti, 2016). In order to gather information related to progress report on daily basis for each and every employee on individual basis management need to organize daily meetings. Due to these meetings an healthy atmosphere creates between employees these effects reflects on the work which will manage in proper and effective manner (Keyton et al., 2013). Another aspect which KFC taking into consideration is Team building that's make the the employee ensure that they should interact with each other effectively while working in the workplace. The important part is that to form a team and the work should be distributed accordingly toeach team. By performingthesetypes of activities among employee helps to developing effective set of coordination by the support of this employee will be able to manage and perform work effetelyand appropriately (Morgan, Paucar Wright, 2014). There are some others dimensions also which will provide good assistance at workplace in developing effective communication system, such aspects are organizing cultural activities , fun activities , official get together etc will help to creates a harmonious relations among employee and resultant it provide better result to solve each and every activity (Ong, Wang Zainon, 2016). Management should understand and keep in touch with the employees and must give the freedom to all employee they should take part in decision making aspect by giving their suggestions and have participation in it, in order to maintain internal decorum on the workplace (Peate, 2010). In order to manage the employees as well as work in appropriate manner, make the communication system more effective and it should be kept always on priority by the organization. On the path of motivating of the employee of KFC Maslow's Theory of Motivation played a important role to help and developed more effective communicatio n system. Another theory which assists the organization to providing sustainability as well as positive relation among employee is Relationship theory, by applying this theory the employees will work more effectively and proficiently and this will help to maintain the good internal decorum in the business (Pierson, Miller Moore, 2007). Action Plan S.NO Activity to be executed Total days Initialize date Completion date Action which is to be planned 1 Managing communication System at KFC 183 Days 1 May 17 30 Nov 17 It is the instrument which is assist in assessment of all issue of employee facing while working at KFC. This instrument helps in decision making also. 2 Evaluating the actual Condition of the workplace 31 Days 1 May 2017 31 May 2017 This is one month process in which the employee of KFC has one on one discussion with each other while the other benefit is that the collection of the information is also gathering from the responses of the questionnaires. 2.1 One on one discussion with each and every employee 16 Days 1 May 2017 16 May 2017 As to gather the information pertaining to any issues which is facing by the employee on the work place, one on one discussion will be organized between the manager and the employee of the organization. 2,2 Taking responses with the help of questionnaires and analyzing them 15 Days 16 May 2017 31 May 2017 Taking consideration of some good dimensions on work place as well as some bad aspects on work place questionnaire has been prepared by the management, and resultant on the responses of the employees strategic has been formed to solve the issues of employee at workplace (Barr, 2011). 3. Analysis of the responses and evaluation of the key strategies 30 Days 1 June 2017 30 June 2017 After analysis and reconciliation of the responses of the employee, the filtered report has been send to upper level management for summarizing which includes the core issues which the employee facing on the work place and according to this report plans has been formed to resolve the issues strategically at workplace. 4. Training 91 Days 1 July 2017 31 July 2017 Three months training will be provided to every employee. Although it seems to be tuff to manage the training for 3 months but being it is under the supervision of supervisor with suitable guidance will be provided on the spot. These three months includes one to one interaction with customer and handling the order under the supervision. 5. Fun Activities/cultural activities/ quiz/ etc 31 Days 1 Aug 2017 31 Aug 2017 It is necessary that fun activities must organize on work place and every employee should take part of these activities but that to without interrupting the work. These types of activities keep the employee active, refresh and happy on workplace. This activity should be organize on every Friday for the whole month this could help the employee to enjoy their working. 6. Meetings on daily basis 183 Days 1 May 2017 31 Aug 2017 It has been necessary that 15 minutes meeting should be held on daily basis, and every employee of the organization should attend that meeting , discussion should take place for further process in whole time period. (Joana Thomas, 2012) References Aina, O., Verma, Kewal. (2013). Effect of Leadership Style on Employee Job Satisfaction and Organizational Commitment in the Communications Industry, ProQuest Dissertations and Theses. Barr, P. (2011). Action plan. Modern Healthcare, 41(26), 18. 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